Call (914) 813-8920

FAQs

HOW TO ORDER

  1. You can place your order sending an email us call to (914) 813-8920.  After your order is received you will have 12:00 hours to complete the payment. After the payment is completed it will take 3 to 4 days to ship the item/items, we will provide you via email the tracking # related to your transaction. Shipping cost are calculated separately. We ship via UPS, FEDEX or USPS. WE DO NOT SHIP TO PO Boxes. 

  2. Orders over $500.00 will receive 5% discount over the item/items price. ITEMS ON SALE are NOT
  3. Qualified for the 5% discount.
  4. SALES TAX: New York State residents have to pay the Sales Tax percentage applicable by the NY State Finance and Taxation Department.
  5. For any other related questions please send  us an email here.


RETURN POLICY


  1. Returns are accepted within 10 days from the delivery confirmation tracking.
  2. You have to send an email us here or call  (914) 813-8920 to get the return authorization.
  3. The buyer is responsible for the packing and shipping fees of the returned item. We will refund just the item value not the shipping fees.
  4. After we receive the item back in perfect condition We will credit the refund value of the item/items  to your account's payment method.
  5. All the products ON SALE ARE NOT RETURNABLE and are considered a FINAL SALE.
  6.  In case of broken items please DO NOT DISCARD the packing materials and send a photo of the broken piece/pieces to us via email here ....contact your local delivery agent to arrange the collection of the  packing materials and broken item/items as soon as we receive your claim, they will schedule the pick up date with you. IT  IS VERY IMPORTANT NOT TO DISCARD THE ORIGINAL PACKING MATERIALS, without them your claim will not be authorized.