FAQs

HOW TO ORDER

  1. If you are unable to place an order online, you can place an order by sending us an email or by calling us at (914) 813-8920. 
  2. Once we create a manual order, you will have 12 hours to complete the payment. After the payment is completed, it will take us 3 to 4 days to ship your purchase. A tracking number will be emailed to you. Shipping costs are calculated separately. We ship via UPS, FedEx, or USPS. WE DO NOT SHIP TO PO Boxes. 
  3. Orders over $500.00 will receive a 5% discount over the item(s) price. Items on sale are NOT qualified for the 5% discount.
  4. SALES TAX: New York State residents have to pay the Sales Tax percentage applicable by the NY State Finance and Taxation Department.
  5. For any other related questions please send us an email here.


RETURN POLICY

  1. Returns are accepted within 10 days from the delivery confirmation tracking.
  2. To start a return, please fill-up the contact form here or call us at (914) 813-8920 to get a return authorization.
  3. The buyer is responsible for the packing and shipping fees of the returned item. The item value will be refunded but not the shipping fees.
  4. After we receive the item back in perfect condition, we will credit the refund value of the item(s) to your account's payment method.
  5. All the products ON SALE ARE NOT RETURNABLE and are considered a FINAL SALE.
  6.  In case of any broken items, please DO NOT DISCARD the packing materials and send us a photo of the broken piece/pieces to us here. You will need to contact your local delivery agent to arrange the collection of the  packing materials and broken item/items as soon as we receive your claim, they will schedule the pick up date with you. IT IS VERY IMPORTANT NOT TO DISCARD THE ORIGINAL PACKING MATERIALS, without them your claim will not be authorized.